Questions

Straight answers.

What Makla is, what it covers, and why you can trust what it tells you.

What is Makla?

Makla is an AI team for restaurants and cloud kitchens, in one chat. Makla is your general manager, with specialists beside it: Finance, Menu & Costs, Growth, Operations and People. Together they show how much profit your sales really make after platform commissions and your costs. If something is missing, it tells you instead of guessing.

Does Makla help me grow, or only track my profit?

Both. Makla's goal is profitable growth: growing the sales that make money, not just more sales. Finance builds your P&L and shows which channels, branches, brands and periods make money today, so you can put more into those and fix or drop what loses money.

Growth reviews your offers, campaigns and ratings on each platform, proposes changes for you to approve, and measures what each approved change did. Menu & Costs shows what sells, dish by dish, on every branch and app, and the dishes that quietly stopped selling. Operations finds the delays and cancellations that cost you, and People the shifts that don't match your busy hours.

Makla never spends or changes anything on a platform on its own. You approve each change, and you judge it on your true profit, not just on order volume.

Is Makla available now?

Makla is in pilot. It's opening to a small group of restaurant and cloud-kitchen operators. You can apply on the pilot page. We don't publish prices during the pilot.

Join the pilot
How is Makla different from a dashboard, or from delivery tools?

You don't start on a dashboard. You sign in to a chat and ask in plain words. You get a straight answer that says what it covers and how up to date it is.

When you want the detail, your profit and loss opens as a report, with the same figures as the answer.

Delivery tools help you get more orders. Makla helps you grow profit: it shows which orders and channels make money, so you grow those.

We already have reports in our POS. What does Makla add?

Keep using them. Makla shows how much profit your sales make after each platform's cut and your costs, down to EBITDA. Compared with the month before, the same month last year or dates you choose, it shows which line, branch or platform changed.

If Makla supports your POS, connect it like your delivery platforms, and Makla fetches its sales for you. If not, add its sales as a file in the chat.

Can't I just use ChatGPT or Claude?

For a one-off look at a spreadsheet, yes. Makla is built for something different: running a restaurant on numbers you can trust, every day. The differences that matter:

Numbers you can trust
A general AI works from whatever you paste in, and can state a wrong number with confidence. Makla answers only from your restaurant's own records, checks every figure against them, and never shows a number it can't back up.
The same answer every time
Makla works every figure out by the same financial rules, so asking twice, or asking another way, gives the same figure.
Missing is missing
Where a general AI may fill a gap with a guess, Makla says what isn't known yet, and how to add it.
Memory that lasts
A general AI starts each chat knowing little about you. Makla keeps your branches, sales, channels, commission terms, costs and history, and remembers the facts and preferences your team confirms, with who said each one and when. You can see, edit or forget any memory.
Each platform on its own terms
Every platform's own rate, per branch and brand, on the dates it applied. Never an average.
Built for your team
Owners, managers, finance and staff each see only what their role and branches allow.

Every figure opens into the records behind it, so you or your accountant can check it.

ChatGPT can analyse a file. Makla knows your restaurant, and gets its numbers right.

Does Makla replace our accountant or finance team?

No. Makla doesn't keep your books or prepare your statutory accounts.

It gives you and your accountant one profit and loss, down to EBITDA, for each branch and each month. Each platform's commission is kept separate. Anything missing is pointed out, never guessed. Every figure links back to a row in a file, or to a message a person confirmed.

Give your accountant the finance analyst role, and they can see every branch and every cost.

We're already profitable. Why would we need Makla?

A healthy total can hide a branch or a platform that earns you little, or even loses you money.

Makla shows each branch's profit and loss, and how much each platform really makes you after its commission and fees. Ask Finance how a branch or a platform did compared with last month. It tells you what each figure covers and what is still missing.

What does Makla's profit and loss cover?

It starts with your net sales from dine-in, takeaway and each delivery platform. Then it takes off each platform's commission and fees, costs like packaging, card fees and delivery supplies, food, and staff, premises and running costs.

Last come your head office costs. Each branch pays a share, based on its sales.

The bottom line is EBITDA: your profit before depreciation, interest and tax. You see it for each branch and each month.

How does my data get in?

Connect your delivery platforms, and your POS if Makla supports it. Makla then fetches their reports for you. Only an owner of your restaurant can connect them.

Add everything else as a file in the chat, using Makla's templates. That covers sales from anything not connected, costs like packaging and card fees, and expenses from your accounting. Makla checks the whole file before saving anything. Rows with problems are set aside, so you can download and fix them.

You can also type a platform's commission rate. Makla puts what it understood on a card. It saves it only when you confirm.

You keep the systems you use today. Makla doesn't take the place of your POS or your accounting.

Is Makla a lot of work to set up?

The Makla team creates your restaurant in Makla, or sends you a pilot code so you can create it yourself. Once an owner has signed the pilot terms, they connect your delivery platforms, and your POS if Makla supports it. Everything else comes in through the chat.

You don't need everything at the start. Until it's all in, your profit and loss shows what's known so far and what's missing. It never guesses. Before you rely on it, an owner checks one real month against your own records with the Makla team.

Not sure how to do something? Ask Makla. It tells you how, in steps that fit your role.

Our data is messy. Is that a problem?

Makla won't hide it. Files come in through Makla's templates, and Makla checks the whole file before saving anything. A row with a problem comes back to you to fix.

Anything missing stays marked as missing until someone gives it. Finance tells you what's missing.

Do I have to give Makla my POS or platform passwords?

Only to connect your POS or a delivery platform, and only in its connect window. Never in the chat. An owner of your restaurant enters the login once. Makla keeps it encrypted. It never appears in the chat, on Makla's admin screens or in anything sent to an AI. One-time codes stay with the owner, who types one in when the POS or platform asks for it.

Can I trust the numbers?

Every number in an answer comes from your own data, or from a message you confirmed, and links back to it. If a number can't be backed up, the answer is never shown.

Ask the same question in a report, an export or the chat, and you get the same figure. You can open the records behind a figure and see where each one came from. When two sources disagree, the figure is marked as provisional.

How we keep the numbers true
What if Makla doesn't have enough information?

It tells you. Nothing missing is counted as zero or filled in with a guess. If there is no data for the days you asked, it tells you the latest day it has. Every figure shows its status:

Complete
Everything expected is in.
Partial
Some days, branches or platforms haven't reported yet.
Provisional
Sources disagree, or the VAT on your costs isn't confirmed yet.
Not known yet
Nobody has reported it or given it yet.
Incomplete
A total with a missing piece, such as a rate. You see what's known and what's missing.

If a question needs something Makla doesn't have, your agent says so. If you can add it, the agent tells you how.

Does Makla work for one branch, or for several branches, brands or a cloud kitchen?

Yes. One branch or many, one brand or several. Each location is a restaurant or a cloud kitchen. One kitchen can run several brands, and two brands can have different rates on the same platform.

What does Makla remember?

Facts about your restaurant and how you like things done. It keeps the exact words someone confirmed, with who said them and when. Your personal memory is private to you. You can edit or delete memories, as far as your role allows. Makla never keeps a figure or a password as a memory.

Will Makla change things in my business on its own?

No. Makla answers your questions. What you change in your business is always your decision.

Nothing you type in the chat is saved until a person confirms it on a card. A file you add is saved only when a person saves it. Reports from your POS and platforms come in by themselves only after a person has checked the first one, and only if they pass the same checks.

A connection can only read your reports. Makla changes nothing in your POS or on a platform, and spends no money, unless you give it separate permission. Even then, it only does what you approve.

Is our data kept private?

Yes. Each restaurant's data is kept separate from every other restaurant's.

Inside your restaurant, each person sees only what their role allows: owner, manager, finance analyst or staff. Managers and staff see only their own branches. No one else on your team sees your conversations with the agents.

When Makla's team looks at your restaurant's data, to help you or check an answer, names are replaced by codes, only named staff can look, and every look is recorded. It never sees anyone's personal memory.

Outside AI providers never train on your data. Using your data to help other restaurants, such as for benchmarks, is a separate permission in the pilot terms, and during the pilot Makla doesn't use your data that way.

We don't claim any security certification.

What we promise
Which platforms and currencies does Makla work with?

Dine-in, takeaway, ten delivery platforms, each kept separate, and the POS systems Makla supports. The pilot page lists them, with the currencies.

See the list
How do I start, and what does it cost?

Join the pilot. Makla is opening to a small group of restaurant and cloud-kitchen operators. Tell us how you sell, and we'll reply by email. We don't publish prices during the pilot.

In pilot

Another question?Ask us.

Makla is opening to a small group of restaurant and cloud-kitchen operators. Tell us how you sell, and we'll reply by email.

Join the pilot