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A discount losing money

Makla's morning card tells the owner three things need her, starting with sales up but profit down. Finance finds that almost all the growth came from one delivery app, where the restaurant keeps the least. Menu & Costs traces it to one dish on a 20% offer that loses money on every order after the discount, the commission and the food cost. Growth asks Finance whether 10% off still pays, and proposes cutting the offer to 10%, with the likely monthly gain marked as an estimate. The owner approves, and Growth measures the result for two weeks.

Charts in the chat

The owner asks for sales and what the restaurant kept, week by week. Finance answers with a chart drawn in the chat: sales climbing every week while what was kept slips. Asked which channel pulls it down, Finance answers with a second chart of what each channel leaves from every 100 of sales, and one delivery app keeps the least. Finance asks Growth to check that app's offers, and Makla offers to put both charts in the monthly report.

Friday rush

Makla warns the owner that Friday nights at one branch keep running late. Operations finds orders leaving the kitchen 18 minutes later than on other nights, and cancellations doubling. People finds two fewer cooks on Fridays than on Thursdays, though Friday sells 30% more. Finance weighs the cost of one extra cook against the cancellations, and People proposes one more cook on the Friday evening shift, with the likely saving marked as an estimate. The owner approves, and Operations reports back on Saturday.

Supplier prices up

The owner drops a supplier invoice in the chat. Makla notices chicken went up 14%. Menu & Costs recosts the four dishes that use it and finds one now below the restaurant's lowest margin on a delivery app. Growth proposes a small price rise on that app only, which keeps the restaurant 3 more per order, leaving the dine-in price unchanged. The owner approves, and the change goes live once the app confirms it.

Month end

The owner asks how October went. Finance lays out the profit and loss down to EBITDA for both branches. One branch is complete; for the other, one delivery app's statement hasn't arrived, so its commission is shown as missing, not zero, and its EBITDA as not known yet. Makla asks for the missing statement and offers a PDF for the accountant.

A new report

The owner drops a delivery app's payout report in the chat. Makla reads its 1,284 orders, checks them against the report's own totals, and puts them on a card to save. The owner saves it, with the option to roll it back later, and Finance reports that the month's profit for that branch is now complete, and that the app's share of sales went up.

An example restaurant, with made-up names and figures. Gains are estimates.