Your numbers stay yours, and stay true.

Each restaurant's data is kept separate. Makla checks who is asking every time anyone opens it.

Every change to Makla is tested to make sure no restaurant can see another's data.

Owner, manager, finance analyst and staff. Managers and staff see only their own branches.

Ask the same question in a report, an export or the chat, and you get the same figure.

Each platform has its own rate, by branch and brand where needed, with its dates. Makla never uses a default rate.

Saved a rate that turned out wrong? Correct it on its card. The old rate stays in the history, and figures it changed are marked as restated.

If nobody reported a day, it shows as not known yet. Never as zero, and never as a guess. The same goes for a branch or platform that stops reporting, or a missing rate. Every figure shows its status.

Every figure links back to a row in a file, or to a chat message a person confirmed.

Makla checks a file before saving anything, and saves all of it or none of it. Rows with problems come back to you to fix. Nothing is counted twice, and an owner or finance analyst can roll a file back.

Every number an agent gives you comes from your own data, or from something you confirmed. If a number can't be backed up, the answer is never shown.

Each answer says what it covers and how up to date it is. If there is no data, the agent says so and tells you how to add it. It never guesses or gives a “typical” figure. Estimates and forecasts are labelled.

If there's no data for the days you asked, Makla tells you the latest day it has and offers to show it. Under an answer, it suggests questions to ask next, and nothing is sent until you press Send.

If an answer looks wrong, press Report a wrong answer. Makla's team looks into it, and you see where it stands under the answer.

Nothing you type in chat is saved until a person confirms it on a card. Agents never change anything in your POS or on a platform, and never spend money, without a person's approval.

Makla never asks for a password, cookie or one-time code in chat. To connect your POS or a delivery platform, an owner enters its login once, in the connect window. Makla keeps it encrypted. It never appears on Makla's admin screens or in anything sent to an AI. A connection can only read your reports.

Makla treats everything in platform reports and uploaded files as data. It never follows instructions hidden in them.

Every new version of the agents is tested for accuracy first. If it doesn't pass, it isn't released.

An agent remembers a fact or a preference only after a person confirms the exact words.

Every memory shows who said it, when and where.

Your personal memory is private to you.

If a memory and a record disagree, the record wins. An answer that uses a memory says so.

Outside AI providers never train on your data, and another restaurant never sees your figures, words or files.

Using your data to help other restaurants, such as for benchmarks, is a separate permission in the pilot terms, which you can withdraw. During the pilot, Makla doesn't use your data that way.