Working together

Your team works while you run the restaurant.

Your agents work together on what makes you money, and you have the last word.

Example

  1. MaklaMonday 8:00

    Before your week starts: one of your discounts is losing you money.

  2. Menu & Costs

    Your 20% offer on your best seller. After the discount, the app's commission and its food cost, every order of it loses you money.

  3. Finance

    It's your top dish on that app, so the more it sells, the more you lose. That's why your sales are up and your profit is down.

  4. Growth

    Two fixes, each checked against food cost, commission and the discount. Cut the discount to a level where every order still makes money, or move it to a dish that can afford it. Each comes with its likely gain as a range: an estimate, once Makla has your own results. Each waits for your yes.

  5. You

    Cut it.

  6. MaklaTwo weeks later

    Measured: a few fewer orders, but every one now makes you money. Profit is up on that app.

One chat

Ask the way you'd ask your general manager.

Dropped. Checked. Not zero, and not a guess: missing. Confirmed. Traced.

  1. Drop a file in chat. Last week's sales, in Makla's template. No forms to fill in.

  2. Checked in full. Makla checks the whole file before saving anything. Every answer says what it covers and how up to date it is.

  3. Never zero by default. A missing rate is never counted as zero.

  4. Never a typical figure. Finance never fills a gap with an estimate.

  5. Missing, in plain sight. It stays marked as missing until someone gives it. Finance asks you for it.

  6. Saved when you say so. What you type goes on a card. Nothing is saved until you press Save.

  7. Traced to its source. Every number links back to a row in a file, or to a message a person confirmed. Tap a sales or orders figure in an answer to see the records behind it.

MaklaIllustrative: example names, no figures.
daily-sales.csv

Here's last week's sales for Riverside.

Makla

That's one for Finance. Bringing them in.

Finance is checking the whole fileFinance checked the whole file
Finance

Here's last week at Riverside, by channel.

Riverside · last week · after commission
Dine-inComplete
TakeawayComplete
Delivery app 1Complete
Delivery app 2Incomplete: no rate
All channelsIncomplete: no Delivery app 2 rate

Covers Riverside, last week, up to the latest file you shared.

Delivery app 2's sales are in, but its commission isn't. There's no Delivery app 2 rate for Riverside yet, and I haven't guessed one.

Delivery app 2 sales · CompleteDelivery app 2 rate · Not known yet

What does Delivery app 2 charge at Riverside? Tell me the rate, what it's charged on, any fee per order, the VAT on those fees and the start date. I'll put it on a card for you to check.

Delivery app 2 takes [your rate] on [what it's charged on], plus [your fee] an order and [your VAT on fees], from [the date].

Finance
Commission term · Delivery app 2 · Riverside
Rate
[as you typed it]
Charged on
[before or after discounts, with or without VAT]
Fee per order
[as you typed it]
VAT on fees
[as you typed it]
From
[the date you gave]
SaveEditDon't save
Source: your message, confirmed by youSaved

Your team

One goal: you keep more.

They work together while you run the kitchen. Start a new chat for each topic, and search, rename or find them all under All chats.

  1. MaklaGeneral managerYou run the restaurant. Makla runs the numbers.It speaks up first when something needs you, and brings in the right agent.
  2. FinanceP&L, VAT, commissionsSelling more isn't keeping more. Finance shows what you keep.Your real profit by branch, brand and app, after every commission, fee and VAT, down to EBITDA.
  3. Menu & CostsWhat sells, dish by dishYour menu is costing you money. Menu & Costs shows you where.Your best sellers on every branch and app, month against month, and the dishes that quietly stopped selling.Coming later: what each dish really costs you to make.
  4. GrowthOffers, campaigns and ratingsDiscounts eat your profit. Growth makes them pay.It finds the offers that lose you money and proposes the fix, with its likely gain as an estimate. It never spends without your yes.Coming later
  5. OperationsAvailability, delays and cancellationsEvery cancelled order is money gone. Operations finds the leaks.Delays, cancellations and items going unavailable, branch by branch.Coming later
  6. PeopleStaff, shifts and labour costToo many staff on a slow day is money gone. People shows you when.Your shifts against your busy hours, and labour cost against sales.Coming later

Memory

Your agents remember facts about your restaurant and how you like things done. They keep the exact words someone confirmed. Each memory shows who said it and when. Your personal memory is private to you.

Illustrative

“Keep answers short, and lead with the branch.”

Personal · said by you, in this chat · [the date]

Getting your data in

Connect it, drop it, or say it.

There are no forms to fill in. Your numbers come from the systems you connect, and from the chat.

Connect your POS and platforms

Connect your delivery platforms, and your POS if Makla supports it. Makla then fetches their reports for you. Only an owner of your restaurant can connect them, and a connection can only read your reports.

Illustrative[Your POS]ConnectedDelivery app 1ConnectedReads your reports only

Drop a file in chat

Everything else comes in as a file, using Makla's templates. That covers sales from anything not connected, costs like packaging and card fees, and your expenses, such as food, staff, rent and running costs. Makla checks the whole file before saving anything. Rows with problems are set aside, so you can download and fix them.

Type a fact, then confirm it

Tell Makla a platform's commission rate. Makla puts what it understood on a card. It saves it only when you confirm.

IllustrativeCommission term · Delivery app 2 · Riverside

In pilot

See what each platform costs you, and what's missing.

Makla is opening to a small group of restaurant and cloud-kitchen operators. Tell us how you sell, and we'll reply by email.

Join the pilot