In short
Each pilot restaurant's owner signs Makla's pilot data terms before any of the restaurant's data goes into Makla. This page summarises them. If anything here differs from the terms you signed, the signed terms apply.
Your data is yours. We use it to provide Makla to you, keep each restaurant's data walled off from every other's, and never sell it.
1. Your data, our role
1.1 You own the sales reports, cost reports and other business data you give Makla, and what your team types in Makla's chat. Makla uses it to provide Makla to you: to store and check it, work out your figures and answer your team's questions.
1.2 Makla takes none of your business data, and your AI agents stay off, until we have recorded your owner's signature of the pilot data terms.
2. What Makla processes
2.1 Your restaurant's name, branches, brands and settings; your team's logins and roles; the rows Makla keeps from the files you add (such as each day's sales by branch, brand and channel, and your costs); commission terms and other facts your team confirms on a card; your team's chats with Makla's agents; and the memories your team confirms.
3. What Makla doesn't store
- Your customers' names, phone numbers and addresses. They are removed from any file added in Makla before anything is saved.
- The files added in Makla. We keep the rows Makla needs, not the file.
- Passwords, cookies and one-time codes typed in the chat. Makla never asks for them there, and refuses them before anything is stored.
3.1 Connecting a delivery platform is separate: your owner gives that platform's login only in Makla's Marketplace, after agreeing to that platform's access terms, and Makla keeps it encrypted as those terms describe. One-time codes are never kept.
4. Who helps us run Makla
These providers handle your data only to run Makla:
| Provider | What for | Where |
|---|---|---|
| Supabase, on Amazon Web Services | Database and sign-in | Mumbai, India |
| Vercel | Hosting the Makla web app | Worldwide network |
| Anthropic | The AI model behind Makla's agents | Any country Anthropic chooses; what it keeps is stored in the United States |
| Resend | Sign-in, confirmation and invitation emails | Emails are sent from Japan (Tokyo); its account data, including email logs, is in the United States |
| Google (Google Workspace) | Makla's email, including anything your team sends to Makla's team | Google's data centres worldwide |
| Sentry | Error reports and fixed-code notices, holding no figures, chat text or personal details | European Union (Frankfurt); its accounts are in the United States |
4.1 Your data may therefore be processed outside your restaurant's own country. Makla uses no other AI provider during the pilot; adding one means new terms, which you would sign again.
5. The AI model
5.1 When someone on your team asks a question, Makla sends the AI model what it needs to answer: the question and the conversation, the figures Makla looked up, the memories the person may be answered from, the names of your branches, brands and channels, and the person's role. The pilot data terms list everything it receives.
5.2 The AI model receives nothing of yours unless your owner has switched the agents on and Makla has recorded both the provider's data terms and your signature. Makla records a provider's terms only when they say it doesn't train its models on your data.
5.3 As recorded in Makla's record of Anthropic's data terms, Anthropic deletes what Makla sends it, and the answers it returns, within 30 days. If its automatic safety checks flag a request, it may keep that request and its answer for up to 2 years, and the safety scores for up to 7 years.
6. What Makla's team sees
6.1 Makla's team can see what your team does in Makla, to help you, check Makla's answers, improve Makla and build benchmarks, but never anyone's personal memories.
6.2 When it looks, the names Makla holds for your restaurant, brands, branches and team, and email addresses and phone numbers, are replaced by codes. Only named Makla staff, bound by confidentiality, can look, and every look is recorded.
6.3 No other restaurant ever sees your figures, words or files. Learning from your data for other restaurants is a separate permission described in the pilot data terms, and during the pilot Makla doesn't use your data that way.
7. Security and incidents
7.1 We protect your data with access controls and the protections our providers give, including encryption of Makla's database in storage and of connections to Makla in transit.
7.2 If we learn that someone has accessed your data without permission, we tell you within 72 hours and say what we know.
8. Leaving and deletion
8.1 You can leave the pilot at any time. When you leave, we delete at once the platform logins and sessions your owner gave Makla and each person's personal memories.
8.2 We keep the rest of your data for one year after you leave, so you can come back to it, and delete it within 30 days after that year, except anything the law requires us to keep.
9. Questions
9.1 For a copy of the pilot data terms, or any question about how Makla processes your restaurant's data, write to contact@makla.dev.